Privacy Policy

Last Updated: February 2026

1. Introduction

DKM Sportswear ("we", "our", or "us") respects your privacy and is committed to protecting your personal and corporate data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (shop.dkmsportswear.co.bw), request a corporate quote, or engage our services across Botswana, South Africa, and the wider SADC region.

2. Information We Collect

As a B2B service provider, we primarily collect information necessary to process bulk orders, tenders, and corporate inquiries. This includes:

• Identity & Contact Data: First name, last name, job title, corporate email address, and phone/WhatsApp numbers.
• Corporate Data: Company name, registration details, VAT numbers, physical headquarters, and branch delivery addresses.
• Project Data: Brand guidelines, vector logo files, employee sizing matrixes, and specific tender requirements submitted via our Request a Quote (RFQ) forms.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and data on how you interact with our website (collected via cookies and analytics tools).

3. How We Use Your Information

We strictly use the data collected for the following business purposes:

• To respond to RFQs and provide accurate pricing and digital mockups.
• To execute bulk manufacturing, branding, and kitting of your corporate apparel.
• To manage cross-border shipping logistics, customs clearance, and regional delivery.
• To manage your corporate account, process payments (including EFTs and POs), and collect outstanding debts.
• To send you administrative notifications, such as order status updates and shipping tracking.
• To provide you with our Corporate Lookbook when requested via our lead generation forms.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal or corporate data to outside parties. We may share your information only with trusted third parties who assist us in operating our business, including:

• Logistics & Freight Partners: To ensure the physical delivery of your bulk orders across the region.
• Payment Processors: To securely process BWP and ZAR transactions.
• IT & System Administration: Hosting providers, CRM platforms, and communication tools (e.g., WhatsApp Business) used to facilitate our services.

These third parties are bound by strict confidentiality agreements and are permitted to use your data only to the extent necessary to perform their specific functions.

5. Data Security

We have implemented appropriate physical, technical, and administrative security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way. Access to your tender details, employee sizing charts, and brand assets is restricted to employees and contractors who have a strict business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Corporate branding assets (e.g., logos and digitized embroidery files) are securely kept on file to expedite your future re-orders, unless you request their deletion.

7. Cookies & Tracking Technologies

Our website uses cookies to distinguish you from other users, provide a better browsing experience, and improve our site. This includes essential cookies for website functionality (like saving items to a quote cart) and analytical cookies (like Google Analytics) to understand how our B2B partners navigate our pages.

8. Your Rights

Depending on your jurisdiction (including the Botswana Data Protection Act), you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of incomplete or inaccurate data.
• Request erasure of your data when there is no good reason for us to continue processing it.
• Withdraw consent at any time where we are relying on consent to process your personal data (e.g., marketing communications).

9. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact our administrative team at: